Please select from the following list to learn more:
- Non-Discrimination Policy
- Admission Policies
- Memberships
- Day Camps
- Birthday Parties
- Facility Rentals
- School Programs & Self-Guided Explorations
- Online Orders
- Terms & Conditions of Website Use
- Social Media Policy
- Email & Commercial Electronic Message (CEM) Privacy Policy
- Visitor Code of Conduct
Non-Discrimination Policy
The Children’s Museum will not act contrary to the Canadian Human Rights Act and the Manitoba Human Rights Code which outlaws discrimination in employment and in the delivery of goods and services on the grounds of race, national or ethnic origin, colour, religion, age, sex, marital status, family status, pardoned conviction, disability, and sexual orientation.
Admission Policies
- The Children’s Museum reserves the right to restrict admitting children unaccompanied by adults as well as adults unaccompanied by children.
- Children must be supervised by an adult at all times while visiting.
- For your safety, please follow our Visitor Code of Conduct and any safety alerts noted within the museum.
- Helium balloons are not permitted in the museum. Any helium balloons that are brought into the museum will be checked at the Admissions Desk and returned as you leave the museum.
- Hours and rates are subject to change without notice.
- The museum reserves the right to deny admission or exclude from the premises any individual(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.
Day Camps
- Day Camp registration is non-transferable and valid only for the child(ren) named on the accompanying registration form(s). If your registration is for more than 1 child, please ensure you have supplied registration details for each child.
- Spring Day Camp activities are suitable for children in Kindergarten through Grade 4 in the current School Year.
- Summer Day Camp activities are suitable for children entering Kindergarten through Grade 4 in the next School Year.
- Arrangements can be made for children with special needs to attend Day Camp with their own aide, however the Children’s Museum does not provide such. (Note: The accompanying aide will be required to provide a copy of a recent Child Abuse Registry check prior to attendance.)
- All caregivers who are picking campers up are required to show photo identification at the time of pick-up. No exceptions will be made to this policy.
- The museum reserves the right to rescind registration from any camper(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.
- For refund consideration, cancellations must be received 15 days prior to the first day of camp. A $25 administrative processing fee will be applied to all Day Camp refunds.
- Day Camp rates and programming are subject to change without notice.
School Programs & Self-Guided Explorations
- Booking Confirmation
- Your booking will only be confirmed once the Sales & Bookings Coordinator has contacted you with written confirmation of your request.
- Recommended Visit Time
- The recommended visit time is 120 minutes. This includes time for school programs and exploration time in the museum’s galleries.
- Program Availability
- All programs are based on availability and booked on a first-come, first-served basis.
- Preschool and Kindergarten programs are available Monday to Friday from September to June.
- Grades 1 to 5 are available Tuesday to Friday from September to April and Monday to Friday during the months of May and June.
- School programs are also available in July & August. Please call 204.924.4005 to inquire.
- Free2Play Access Program bookings are limited and available on a first-come, first-served basis. For more information, contact our Sales & Bookings Coordinator at 204.924.4005.
- Adult to Student Ratio Requirement
- Please bring the appropriate number of adult supervisors for your visit.
- Preschool and Kindergarten • 1 adult for every 5 children
- Grades 1 through 5 • 1 adult for every 7 children
- Failure to provide the required adult supervision on arrival may result in non-admission.
- Please bring the appropriate number of adult supervisors for your visit.
- Payments, Cancellations, and Refunds
- Payment should be made upon arrival at the Admissions Desk before your program begins or will be invoiced if requested at time of booking.
- Cheques should be made payable to the Children’s Museum.
- Seven (7) days’ notice by email at schools@childrensmuseum.com or by phone at 204.924.4005 is required for the cancellation of any Children’s Museum school program or self-guided exploration booking.
- Please be advised that any cancellations made within seven (7) days of your program will be charged full price according to information provided at time of booking.
- Refunds are not available for parts of programs missed due to late arrivals.
- Rates
- The Children’s Museum requires a minimum booking of 10 children to qualify for school program rates.
- Only School Programs booked in advance qualify for school program rates. (Walk-ups will be charged general admission fees.)
- All supervising adults are admitted free of charge.
- Prices and programs are subject to change without notice.
- Lunch Policies
- The Lunch Box (eating area) cannot be reserved and is available on a first-come, first-serve basis only.
- As a courtesy to visitors with life-threatening allergies, please do not bring products containing nuts into the museum.
Online Orders: General Admission Tickets
- General admission tickets are valid for one-time use only and are non-refundable.
- Need to reschedule? If you are unable to attend on your selected general admission ticket date, no need to reschedule. Tickets purchased online are valid for one-time use within 90 days of your purchase date. Simply present your tickets to an Admissions Attendant in person to redeem.
- General admission is valid all day on your selected ticket date. Please keep your tickets and/or receipt handy if you plan to leave and return during your visit, as our Admissions Team will request proof of payment prior to re-entry.
- The Children’s Museum reserves the right to restrict admitting children unaccompanied by adults as well as adults unaccompanied by children.
- The Children’s Museum reserves the right to deny admission or exclude from the premises any individual(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.
- Hours and rates are subject to change without notice.
- Complimentary general admission* is available to all Indigenous Peoples, including First Nations, Inuit, and Métis by notifying an Admissions Attendant in person at the time of admission. (*Regular rates apply on all other products and services)
- Children are required to wear appropriate footwear in the museum’s galleries. Please ensure children have indoor footwear available to wear during inclement weather conditions.
- Helium balloons are not permitted in the museum. Any helium balloons that are brought into the museum will be checked at the Admissions Desk and returned as you leave the museum.
- As a courtesy to visitors with life-threatening allergies, please do not bring products containing nuts into the museum.
- Services are available in English and French. Ask about the availability of services in other languages.
- For your safety, please follow our Visitor Code of Conduct and any safety alerts noted within the museum.
Online Orders: Gift Cards
- Gift cards are valid for use in person/onsite at the Children’s Museum only. (They are not valid for online purchases via this website.)
- Gift cards can be applied toward any purchase made at the Manitoba Children’s Museum.
- Values of gift cards for General Admission and Annual Membership are issued for current rates at the time the gift card was purchased. Rates are subject to change without notice. Any balance due between the issued value and current rates at the time of redemption are the redeemer’s responsibility to pay.
- Gift cards are non-refundable.
- Gift cards are not redeemable for cash.
- Gift cards cannot be replaced if lost or stolen.
- All purchases made via gift cards are subject to Manitoba Children’s Museum return policies.
Gift Cards for General Admission
In addition to the Gift Card Terms & Conditions listed above:
- General Admission gift cards are issued for the value of one General Admission at the time the gift card is purchased (Current value: $12.75 + GST). This value can be applied toward any purchase made at the Manitoba Children’s Museum. Should a purchase, other than a General Admission, be made at the Manitoba Children’s Museum, any remaining balance may still be applied towards a General Admission.
- Values of gift cards for General Admission and Annual Membership are issued for current rates at the time the gift card was purchased. Rates are subject to change without notice. Any balance due between the issued value and current rates at the time of redemption are the redeemer’s responsibility to pay.
Gift Cards for Individual Annual Membership
In addition to the Gift Card Terms & Conditions listed above:
- Individual Annual Membership gift cards are issued for the value of one Individual Annual Membership at the time the gift card is purchased (Current value: $53.00 + GST). This value can be applied toward any purchase made at the Manitoba Children’s Museum. Should a purchase be made at the Manitoba Children’s Museum, other than for an annual membership, any remaining balance may still be applied towards an annual membership.
- Values of gift cards for General Admission and Annual Membership are issued for current rates at the time the gift card was purchased. Rates are subject to change without notice. Any balance due between the issued value and current rates at the time of redemption are the redeemer’s responsibility to pay.
Online Orders: Halloween Howl Tickets
- Halloween Howl tickets are valid for one-time, special event use only and are non-refundable.
- Please keep your digital tickets and/or receipt handy if you plan to leave and return during this event, as our Admissions Team will request proof of payment prior to re-entry. (Note: Photo identification may be required in order to redeem your tickets.)
- Costumes are optional but will make the event so much more fun! For the safety and security of all event guests, if you or your child’s costume includes a toy weapon or a mask, we respectfully ask that you leave those items at home.
- The Children’s Museum reserves the right to restrict admitting children unaccompanied by adults as well as adults unaccompanied by children.
- The Children’s Museum reserves the right to deny admission or exclude from the premises any individual(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.
- Children are required to wear appropriate footwear in the museum’s galleries. Please ensure children have indoor footwear available to wear during inclement weather conditions.
- As a courtesy to visitors with life-threatening allergies, please do not bring products containing nuts into the museum.
- Services are available in English and French. Ask about the availability of services in other languages.
- Hours and rates are subject to change without notice.
- For your safety, please follow our Visitor Code of Conduct and any safety alerts noted within the museum.
Terms & Conditions of Website Use
Although the Children’s Museum has used reasonable care and skill in compiling the content of this website, the Children’s Museum does not make any representation or warranty, express or implied, as to the nature, completeness or accuracy of any material on the website. Material provided on this website is for information purposes only and should not be relied upon as definitive or exhaustive advice. The Children’s Museum does not accept responsibility or liability (including liability for any indirect loss or loss of profits or turnover) for any particular material or any result of any use made of material or any reliance placed on any information provided.
The Children’s Museum also does not accept responsibility for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. The Children’s Museum does not accept any liability in connection with any such sites or links and the inclusion of links to any other website from our website does not imply any endorsement of the material on such other website.
The Children’s Museum has taken reasonable steps when this website was constructed to ensure that it does not contain any viruses, worms, trojan horses, or other forms of malicious code. However, the Children’s Museum does not make any warranty that the website does not contain any such viruses, worms, trojan horses, or other forms of malicious code and the Children’s Museum does not accept any liability (whether in respect of data, compilation programs, hardware or otherwise) for any loss or damage suffered (including without limitation for loss of data). You are advised to use all appropriate safeguards before downloading information from this website including using an up to date virus-checking program.
Social Media Policy
In all our spaces, from the bricks-and-mortar of the museum building itself to our online communities, our commitment is to be a fun and safe place for families to play, laugh, learn, and grow.
It is our hope and expectation that visitors will respect one another and social media site posting guidelines.
We reserve the right to remove any posts we believe are: abusive, defamatory, or obscene; fraudulent, deceptive, or misleading; in violation of another’s intellectual property; in violation of any law or regulation; excessive or spam; not family-friendly or otherwise offensive in any way, including image, tone, or context.
The views and opinions expressed by visitors to our social media pages are solely those of the author and do not necessarily reflect those of the Children’s Museum.
To ensure a positive experience for our community, we may report or remove content or commentary containing spam, profanity, or otherwise objectionable or prohibited material subject to individual social media sites’ Terms of Use.
The Children’s Museum reserves the right to ban anyone who posts in violation of these guidelines from participating in Children’s Museum social media pages.
Email & Commercial Electronic Message (CEM) Privacy Policy
We have created this Email & Commercial Electronic Message (CEM) Privacy Policy to demonstrate our commitment to your privacy and the protection of your electronic information.
- Why did you receive a mailing from us?
Our email communications are permission-based. If you received a mailing from us, our records indicate that:(a) You have expressly shared your contact information for the purpose of receiving Children’s Museum information in the future (“opt-in”) about upcoming events, museum services, membership updates, policy changes, special campaigns, and other related museum news. -or- (b) You have had an existing business relationship with us within the past two years.We respect your time and attention by controlling the frequency of our mailings.If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to our Privacy Officer for review. - How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email communications from us, or to change your email interests. If you wish to do this, simply follow the SafeUnsubscribe™ or Update Profile links at the end of any email. - How we protect your privacy
We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. - Sharing and Usage
We will never share, sell, or rent your personal contact information with third-parties unless ordered by a court of law. Information submitted to us is only available to Children’s Museum employees managing this information for the purpose of contacting you or sending you emails based on your request for information, and to contracted service providers for the purpose of providing services relating to our electronic communications with you. - Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine message analytics, including the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings and services to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL). Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Policy content adapted from Constant Contact © 2023.
Visitor Code of Conduct
The Children’s Museum is committed to providing a safe and fun environment to spark kids’ creative learning. We ask that guests adhere to our Visitor Code of Conduct and museum policies to ensure a positive and inclusive experience for all.
1. SUPERVISED PLAY
- Children must be supervised by an adult at all times while visiting.
- With the exception of Lasagna Lookout and Tot Spot, children are required to wear footwear in the museum’s galleries. Please ensure children have indoor footwear available to wear during inclement weather conditions.
2. PLAY TOGETHER AND SHARE
- Please take turns and share exhibit items and other supplied materials — there’s enough for everyone!
- Assume good intentions — children reaching for the same object or heading in the same direction may result in innocent contact or collision between visitors.
3. RESPECT YOURSELF AND OTHERS
- Use kind words and respectful speech.
- Using profane, threatening, or abusive language towards other guests, museum staff, and/or volunteers will not be tolerated.
- Be a good role model. The following behaviors are strictly prohibited:
- Smoking of any kind on museum property
- Being under the influence of drugs or alcohol
- Bringing weapons or weapon-like objects onto museum property
- Performing indecent acts or lewd behaviors
- Displaying offensive words or graphics on your person
- Disorderly conduct or actions that may bring harm or danger to others
- Defacing, damaging, or destroying museum exhibits or property
- Failing to follow instructions from museum staff or volunteers
- Don’t eat or drink in our galleries – instead, please use the Lunch Box area provided. Also, as a courtesy to visitors with life-threatening allergies, please do not bring products containing nuts into the museum.
Please Note: The Children’s Museum reserves the right to deny admission or exclude from the premises any individual(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.