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COVID-19 Updates

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THE CHILDREN’S MUSEUM IS CURRENTLY OPEN REDUCED HOURS

The Children’s Museum is now OPEN on Fridays, Saturdays, and Sundays for 2 special timeslots! Learn more about our temporary hours, responses to COVID-19, and new guidelines in effect for all museum visitors below.


FACILITY UPDATES (EFFECTIVE AUGUST 21, 2020)

Please choose one of the following options to learn more:


Hours Of Operation

The Children’s Museum is currently OPEN for play as follows:

Friday, Saturday & Sunday:
Morning Timeslot: 9:30AM – 12:30PM
Afternoon Timeslot: 1:30PM – 4:30PM

Please Note: The Children’s Museum will be CLOSED on Fridays, Saturdays, and Sundays from 12:30PM – 1:30PM for cleaning.


Visitor Guidelines

Download COVID-19 Guidelines – English (PDF)
Download COVID-19 Guidelines – French (PDF)

The following visitor guidelines are in effect at the Children’s Museum:

  • DO NOT ENTER THE MUSEUM IF:
    • You are ill or experiencing COVID-like symptoms.
  • The use of non-medical face masks is REQUIRED by all visitors and staff members (ages 5 and up) within the facility’s public and communal spaces. We encourage you to bring your own reusable mask to wear; however, disposable masks (in child and adult sizes) are also available for purchase onsite for $1.00 each (plus tax).
  • Maintain two meters (6 feet) of physical distance between other individuals and/or groups at all times. Physical distancing protocols will be enforced. See floor markings for designated Waiting Zones and Play Zones that meet physical distancing requirements.
  • A guest screening questionnaire must be completed at the time of admission and will include contact tracing information required for Public Health documentation. (Note: This information will be stored for no less than 21 days and then securely destroyed.) This questionnaire will also note your agreement to the use of a non-medical face mask and your acknowledgement of our Gallery Modifications List, as admission is a final sale.
  • Occupancy levels have been reduced to allow a maximum of 50 guests in the facility at a given time. (Note: This number may change as guidelines surrounding the size of indoor gatherings are updated.)
  • Cashless or no-contact payment should be used to the greatest extent possible.
  • Modifications and/or adaptations have been made to some galleries and exhibits to ensure physical distancing requirements and/or provincial health guidelines are met. These modifications may change; please see below for a complete list of current modifications prior to purchasing your general admission.
  • Due to its physical size, only one family at a time will be allowed entry into Shop, the museum’s gift store. Queueing areas will be available for additional families waiting to enter Shop.
  • The Lunch Box eating area cannot be reserved and is available on a first-come, first-served basis only. Due to physical distancing requirements, seating will be restricted to 3 cohort groups in this area. While snacks and beverages will still be available for purchase in Shop, we encourage you to consider eating outside or elsewhere onsite at The Forks to allow more time and space for your group to enjoy your items.
  • We are graciously declining recycled donations for our Pop m’Art gallery until further notice.
  • We ask for your patience and that you and your group respect all wait times accordingly. We reserve the right to deny admission or exclude from the premises any individual(s) whose behaviours negatively impact the museum, its guests, volunteers, or staff.

Enhanced enhanced Health & Safety Protocols

Your health and safety — and that of all our staff members and volunteers — is critically important to us, and the Children’s Museum has always met or exceeded all legislation and best practices surrounding public health and safety in our facility.

In addition to our ongoing facility cleaning procedures, we have taken the following additional precautions to keep the Children’s Museum a safe and healthy space to visit:

  • Guests must sanitize hands upon entry to facility. Hand sanitizer is available at the entrance/exit and in other areas for guest use.
  • Handwashing instructions are posted near all sinks and in all restrooms in the facility.
  • Personal protective equipment and other protective measures may be in use by staff and volunteers, including: physical barriers, non-medical face masks, gloves, face shields, and other items.
  • Facility, including washrooms, are subject to enhanced sanitization frequency and measures.
  • Guests will be provided a Cleaning Supply Basket to aid in additional sanitization of individual areas throughout their visit. Staff members are available to help clean surfaces upon request.
  • Observe provincially-recommended hygiene practices for handwashing, hand sanitizing, and coughing/sneezing.

Facility Modifications and/or Adaptations

Welcome Centre

  • Physical distancing decals and signage added.
  • Additional staff to assist with visitor orientation, line queueing, and physical distancing.
  • New entrance/exit hand sanitizer stations installed.
  • Plexi-shields installed at each Admissions Till.
  • Disposable masks and/or other personal protective equipment may be in use by staff.

General Galleries

  • Physical distancing decals and signage added.
  • Additional staff to assist with line queueing, physical distancing, and cleaning.
  • Additional hand sanitizer stations installed.
  • Disposable masks and/or other personal protective equipment may be in use by staff.
  • Increased and enhanced cleaning measures in effect.
  • High-touch and/or hard-to-clean manipulatives (i.e., loose toys, costumes, books, etc) have been removed from many galleries.
  • Water fountains are turned off. Drinking water is available upon request at the Admissions Desk.

Time Squared

  • High-touch and/or hard-to-clean manipulatives have been removed.

Tot Spot

  • High-touch and/or hard-to-clean manipulatives have been removed.

Tumble Zone

  • 3 of 6 construction tables are closed to allow for social distancing.
  • Crane is unavailable.
  • High-touch and/or hard-to-clean manipulatives have been removed.
  • Museum staff supporting the cleaning and distribution of Tumble Zone blocks.
  • Physical distancing decals added.

Mellow Marsh

  • Pinscreen is unavailable.
  • Piano is unavailable.

Story Line

  • Gallery is closed until further notice.

Engine House

  • The conductor’s area is limited to one family/group at a time. All other areas of Engine House are closed until further notice.
  • Museum staff assisting with line queueing, physical distancing, and cleaning.
  • Physical distancing decals added.

Junction 9161

  • High-touch and/or hard-to-clean manipulatives have been removed.
  • Physical distancing decals added.

Illusion Tunnel

  • Second floor of Illusion Tunnel is closed until further notice.
  • Physical distancing decals added.

Milk Machine

  • Air tunnels are closed until further notice.
  • High-touch and/or hard-to-clean manipulatives have been removed.
  • Physical distancing decals added.

Splash Lab

  • High-touch and/or hard-to-clean manipulatives have been removed.
  • Water-proof aprons have been removed from communal circulation and are available upon request from staff at Engine House.
  • Physical distancing decals added.

Pop m’Art

  • Recycled craft supplies will unavailable until further notice. Instead, we will be offering a feature craft and/or activity with individualized supplies in this gallery, or guests can use the available supplies to create their own items.
  • Museum staff assisting with line queueing, physical distancing, and cleaning.
  • Physical distancing decals added.

Lasagna Lookout

  • Gallery is closed until further notice.
  • Hazard House is unavailable.

Group Explorations, School Programs, Birthday Parties, and Facility Rental Bookings

We are accepting booking requests on a case-by-case basis.

We are currently accepting booking requests for group visits, school programs, birthday parties, and facility rentals on a case-by-case basis – taking into consideration such factors as group numbers, visit dates and times, and other booking details in order to effectively manage the number of visitors in our facility at one time.

To submit a booking request or learn more, please choose one of the following:

Questions? Please contact our Bookings Team at info@childrensmuseum.com.


Annual Memberships

The expiry dates for all active memberships that were purchased before March 16, 2020 will automatically be extended by 6 months.

We will automatically be extending all active memberships purchased before March 16, 2020 by a total of 6 months to account for the length of our 5-month temporary closure due to COVID-19 (March 16, 2020 – August 20, 2020) plus 1 complimentary month, ensuring every family can take advantage of their full year of play. We will provide you with your revised membership expiry date upon your next visit, or you can contact us at memberships@childrensmuseum.com to request this information.

Questions? Please contact our Membership Team at memberships@childrensmuseum.com.


Summer Day Camps

We regrettably announce that all our 2020 Summer Day Camps will be CANCELLED. We hope to see you in 2021!

In light of the impact COVID-19 will have on our ability to successfully deliver our interactive and hands-on programming, we have made the difficult decision to cancel all Summer Day Camps at our facility this year. Summer Day Camps were originally scheduled to run from July 6 through to September 4, 2020.

Refunds for those registered to-date will be processed as soon as possible. See further details under REFUNDS below.

We sincerely apologize for the inconvenience – however the health and safety of our community remains our highest priority at this time. We value your business, and thank you for choosing the Children’s Museum as a place to spark your child’s creative learning. We hope to see you in 2021!

Questions? Please contact our Day Camp Team at daycamp@childrensmuseum.com.


Gift Cards


Refunds

We are currently processing refunds for programs and bookings impacted by our COVID-19 closure.

Refunds will be processed automatically as follows:

  • Credit Card Registrations
    If you paid for your booking or program with a credit card, your full registration fee will be refunded to your credit card within the next month.
  • Debit or Cash Registrations
    If you paid for your booking or program onsite with debit or cash, we will contact you to discuss what method of refund would be most suitable.

Questions? Please contact our Bookings Team at info@childrensmuseum.com.

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